Last Updated: January 2024
Look, we get it - privacy policies can be pretty dry reading. But here at Ravenforge Quinthor, we take your privacy seriously, and we want you to understand how we handle your info. We've tried to keep this straightforward and honest, just like how we run our hotel.
What We Collect
When you book a room or use our services, we'll collect basic stuff like your name, email, phone number, and payment details. If you're joining us for spa treatments or activities, we might ask about preferences or dietary needs - all to make your stay better.
How We Use It
Your information helps us confirm reservations, process payments, and reach out if there's something you need to know about your stay. We'll also use it to send you updates or special offers - but only if you're cool with that.
Who Sees It
We don't sell your data - period. We might share necessary info with service providers like payment processors or booking platforms, but that's it. They're bound by strict confidentiality agreements too.
The Details You Should Know
Cookies and Tracking
Yeah, we use cookies - not the chocolate chip kind, unfortunately. Our website uses cookies to remember your preferences and improve your browsing experience. Most browsers let you control cookies through their settings, so you can turn them off if you'd rather not have them.
Your Rights
Under Canadian privacy laws (specifically PIPEDA), you've got rights. You can ask to see what info we have on you, request corrections if something's wrong, or ask us to delete your data altogether. Just shoot us an email at info@ravenforgequinthor.info and we'll take care of it within a reasonable timeframe.
Security Measures
We've implemented industry-standard security protocols to protect your information. Your payment details are encrypted, our systems are regularly updated, and access to personal data is restricted to staff who actually need it to help you. Nothing's 100% foolproof in this digital age, but we're doing everything we reasonably can.
How Long We Keep Your Data
We'll hold onto your information for as long as necessary to provide our services and meet legal requirements. For guests, that's typically for the duration of your relationship with us plus a few years for accounting and legal purposes. After that, we'll securely delete or anonymize your data.
Third-Party Links
Sometimes our website might link to other sites - like local attractions or tour operators. Once you click through to another site, this privacy policy doesn't apply anymore. We'd recommend checking out their privacy practices separately.
Children's Privacy
Our services aren't directed at anyone under 18, and we don't knowingly collect information from kids. If you're a parent and think your child has given us their info, please reach out and we'll delete it right away.
Marketing Communications
If you've opted in to receive our newsletters or promotional emails, you can unsubscribe anytime. There's always an unsubscribe link at the bottom of our emails, or you can contact us directly. We might still send you important stuff about your booking though - that's just part of the service.
International Guests
If you're visiting us from outside Canada, your information will be processed here in accordance with Canadian privacy laws. By booking with us, you're agreeing to this transfer and processing. Canada's got pretty solid privacy protections, so you're in good hands.
Changes to This Policy
Look, things change - laws evolve, technology advances, and we might update how we handle privacy. If we make significant changes to this policy, we'll let you know by posting a notice on our website or sending you an email. The "Last Updated" date at the top will always reflect when we last made changes.
Questions or Concerns?
We're here to help and we actually want to hear from you. If something in this policy isn't clear, or if you've got concerns about how we're handling your information, don't hesitate to reach out.
Email Us:
Call Us:
1250 Mountain View Drive, Canmore, AB T1W 2T8, Canada
Privacy Officer Contact
For formal privacy-related inquiries or complaints, you can reach our Privacy Officer directly through the contact information above. We'll respond to your request within 30 days, as required by Canadian privacy legislation.